Description:
We are seeking a dynamic, experienced, and motivated candidate to fill the position of Customer Service Team Coordinator. The successful candidate will be responsible for the following duties:

Responsibilities:


	Coordinate customer service team&#39;s daily work
	Ensure effecti

Description: 
We are seeking a dynamic, experienced, and motivated candidate to fill the position of Customer Service Team Coordinator. The successful candidate will be responsible for the following duties:

Responsibilities:

<ul>
	<li>Coordinate customer service team&#39;s daily work</li>
	<li>Ensure effective communication with customers, assist in problem-solving, including liaising with the programming team regarding mobile application and bonus card system issues</li>
	<li>Oversee the gift card project&rsquo;s, including communication with the bank and managing orders</li>
	<li>Provide customer service, including:
	<ul>
		<li>providing gift cards to customers</li>
		<li>managing bonus card points accumulation</li>
		<li>answering phone calls</li>
		<li>offering advice and support to customers</li>
		<li>managing internal and external document flow circulation</li>
	</ul>
	</li>
</ul>

Requirements:

<ul>
	<li>Higher education</li>
	<li>2-3 years of experience in customer service industry</li>
	<li>Computer skills proficiency</li>
	<li>Fluency in Armenian, English, and Russian</li>
	<li>Strong communication and negotiation skills</li>
	<li>Ability to work as part of a team</li>
	<li>Excellent customer service skills</li>
	<li>Ability to adapt to various situations and make quick decisions</li>
</ul>

Schedule: shifts, 8 hours a day, 2&nbsp;day offs.

How to apply:&nbsp;<a href="https://yerevanmall.spark.work/career/job/28/application?sourceCode=777ca2cce0066d78&amp;lang=am">https://yerevanmall.spark.work/career/job/28/application?sourceCode=777ca2cce0066d78&amp;lang=am</a>

Yerevan Mall

Customer service team coordinator

Apply